I wish I could remember the name of the gentleman who serviced me during my visit, but really, every man I spoke to was kind and helpful. It was affordable and manageable, especially with their discounts! I was able to have my brake pads replaced; as well as transmission, brake and synthetic oil flushes. Granted that much work is going to be costly, I saved at least $250 by going to Brakes Plus instead of my Honda dealership! I checked! Even when it was difficult on them to pick me back up from work at the end of the day, they figured it out and I appreciated it very much. Those guys work hard! Well worth the time and money!