We're not from Kannapolis area and our F-250 had shut itself down. Warning light on dash said Diesel Exhaust Fluid Sensor Error. Upon restart of engine we will be limited to 50MPH.
Panicked....we weren't sure what to do, expecting to contact the Ford dealer and told that we could get the truck scheduled in days later. To our surprise, Hilbish Ford took us in immediately. They scanned the code and we were told that we needed a new sensor. They did not have the part and had to order it. They said it would be there first thing in the morning and it definitely was.
The evening before the part was to arrive, we got another notice on our dashboard. It said Diesel Exhaust Fluid Sensor Error. Truck engine will now only run on idle.
We drove the truck, max speed 2MPH to Hilbish, dropped it off and dropped our keys in the night drop box. Friends in the area picked us up and dropped us off where we were staying in Concord. The next morning, we called and Adrienne said they received the part and the truck was already fixed.
We asked if they had a curtesy ride that could pick us up since we were now without wheels.
They sent Someone over to pick us up immediately. We arrived at the garage and were presented with a bill that was way more of a reasonable cost than anticipated and we were on our way.
We couldn't have been more impressed by the promptness with taking care of our predicament, the friendliness of Adrienne in service and her knowledge of what was going on with the truck, to the friendliness of the gentleman that picked us up to bring us to get our car upon its completion.
Thank You Hilbish Ford for not raping us with repairs in our time of need.
Great employees and operations are outstanding.
I would highly recommend Hilbish Ford to everyone.