This has to be the worst McDonalds I've been to in 20 years... and I've eaten at many bad Micky D's.
Food is always cold and old. Orders are correct about 50% of the time. Employees are always rude. Such a shame. I've just moved to the neighborhood and unfortunately this is "my McDonalds".
But it's not completely hopeless. My previous McDonalds in Fort Lauderdale was a poorly managed franchise too. A couple of complaints to corporate headquarters fixed that place in a jiffy! Don't bother calling the franchise, look for the corporate complaint number on your bag and call. Franchisees HATE when you call corporate headquarters and they will be forced to improve or risk losing their franchise.