My laptop died. I don't quibble with their diagnosis at CSS - now also branded as "Jump" according to their business card - but the customer service is abominable. When I took the machine in on a Saturday, a staff member plugged my computer in with my power cord (to confirm I wasn't an idiot, apparently) and then after agreeing it wasn't working he gave me a receipt which I didn't bother to review and said their service staff is not in on weekends. When told it was dead, I came to pick it up with my receipt but the power cord was not given and the receipt didn't specifically say they took it! The staff member remembered me, tried to apss off an older bulkier model then said service dept is locked and he cannot even get it to look for it. Over the next few days their manager lied about what staff told me saying I brought no power cord. After threatening to sue, the manager reviewed his surveillance tapes and finally couriered me MY power cord. Review all their paperwork and for service - only weekdays!