How do I start....I went into the office about 2 to 2 and a half months ago and toured with Liz, She was great. We ended up renting to move in by 4/30/16.My fiancé and I decided not to move in for multiple reasons. So we walked the apartment about a week in advance and I guess the maintenance do not know how to turn an apartment very well. they left the washer and dryer on the patio for god knows how long so they were dirty when they brought them back in. the sliding glass door was never secured. the dining room window was off its track they say its normal because of the age of the building and style of the apartments. the apartment wasn't very clean multiple other things wrong. then when we got back up to the office there was another couple very angry because of tons of things not done in their apartment. Then the fun began so my fiancé went back to the complex to make sure everything was done which almost everything was but the Assistant manager just handed her the keys so she can walk it by herself and she did. she went to the office to show her some other things wrong one was the storage on the patio was not secured and there was underwear cigarettes and something to drink. The assistant said "that's the demographics here" So in my eyes I would take that as all they have are trashy people and homeless people there. which if I was a resident in the office I would take great offense to this. Then she started to raise her voice and get angry with my fiancé refusing to walk the apartment with her claiming it's to late (its 5:15pm and they close at 6pm) she was being lazy and not a good worker. HERES THE KICKER! So I believe last Monday we called asking the assistant manager if we could get keys Friday evening and she said " Yes no problem and you wont have to pay for Friday since its at the end of the day" Then when I went to the office to speak to the manager today 4/29 she says that they cannot do that and called the assistant and she said "she never said that" So basically calling us liars. I dug deeper into the management company
"F"GRADE ON THE BETTER BUSINESS BUREAU
ONE OF THE WORST REVIEWS IN ALL OF THEIR OWN COMPANY
ONE OF THE MANAGEMENT COMPANIES THAT SOME OF MY CO WORKERS WOULD NEVER WORK FOR.
Yes I work in the same industry and If I spoke to a resident, prospect or anyone like the way the assistant talked to my fiancé I would be out of a job. She needs to be trained in customer service and HER JOB! Obviously they don't train very well either.