Left for work yesterday morning to find my water softener leaking all over my garage and the downstairs toilet overflowing. (side note: we've lived in the house for 2 weeks) I called Service Plus and the nice lady on the phone was able to schedule a tech to come to the house during my lunch break. Matt was on time and was super friendly. He fixed the simple water softener problem in a matter of seconds and took the time to explain upkeep and future replacement options with our thousand questions. He was also able to diagnose a faulty toilet quickly and schedule for the replacement according to our schedule today. Matt also took the time to look at our other toilets to make sure they were in working order in addition to answering all of our questions. Matt came back today to install the toilet and was on time once again and removed the old toilet, fixed an issue underneath, and installed the new toilet in less than an hour. I would absolutely call this company in a heartbeat for any other plumbing need and plan to use them (and hopefully Matt!) again to update and replace our other toilets in the near future. Every single person I've spoken to from this company has been super friendly, helpful, and patient and I am extremely happy! :)