My daughter;s dog ate a whole in my Lutron blind. My daughter tried to have it fixed and got the run around so often she gave up.I called Lutron repeatedly and finally got a pretty long list of people in Arizona who should have been able to fix the problem (now a year of hassles old) I called everyone on the list and they were too busy and couldn't be bothered or just didn't answer the phone. Randy at Wipliance was the first person to even return my call and actually help. After a year of frustration calling at least 16 companies, someone in the Phoenix area helped me. He was so nice, he ordered and installed the blind in record time. Thank you thank you Randy. You get an A plus. Lutron your customer service gets an F and so do all your other suppliers in AZ