Decent food. Poor customer service. Our team ordered $100 worth of food today. We drove 15 minutes to pick up the food. Upon distribution of the orders once we were back in the office, we realized that a number of items were missing. We've ordered from McAlister's before and know that they offer delivery for large orders, so we assumed that they would be willing to deliver the items that we paid for but they missed. We called the store and the employee (Jerry) who answered the call seemed uninterested in resolving the issue. He basically said, you can come back to get your stuff (a chili, drinks and side items) or we can offer you a voucher for a future order. The employee claimed he was the only person there (huge lie- it was 2 pm!) And they wouldn't be inconvenienced. So a team member had to stop her work to drive back to the restaurant to retrieve our missing order. They gave her 3 cookies for her trouble. And there were numerous employees standing aroind, doing nothing. Of course, by the time my coworker returned to the office, her food was cold. Our company (Ingersoll Rand ) spends a lot of money at McAlister's so we were disappointed to receive this less than stellar treatment.