HORRIBLE EXPERIENCE. I will NEVER go back. Cleveland has way too many other great food options.
We really liked the place at first. We were excited that we had found this place, and we were sure it was going to be one of our regular spots. WRONG. At the suggestion of our server, I spent the extra money to get the Kobe burger. When she was talking about the burger, she said that it was important to get it either rare or medium rare because if it's cooked more than that it's ruined and wouldn't be any good. She said it was basically like eating a steak. I ordered the Kobe burger medium rare. When it arrived, it was nowhere even close to medium rare. As a matter of fact, it was way more than well done. It was inedible -- like a hockey puck. When I was finally able to flag down our server (service is VERY slow), she offered to send the manager over. When the manager arrived, I showed him my burger, and he said that the burger was definitely overcooked, especially considering that it was a Kobe burger. That was it. He didn't apologize for the error, or for the fact that the burger was inedible. Nor did he offer any type of renumeration. When he left, I noticed that our bill had been left on the table. I checked, and my burger was on the bill. We kept thinking that he would come back with a new bill, but nope. Nothing. Our server came back, asked us if the manager had been there, and we explained what happened. She offered to send over the General Manager, but we declined. First of all, we shouldn't need the General Manager to deal with an overcooked burger, not to mention the fact that she shouldn't have needed to ask. She should have taken the next step herself, and told the GM that she had some very unhappy customers who weren't helped by the manager. We even told her that we wouldn't be back because of our experience. She told us she hoped we would change our minds. Really???? Other than that, our server was a very nice, helpful person. But...seriously???
Bottom line: If you don't mind slow service, overcooked burgers, undercooked fries, and half-witted, uncaring managers, then go ahead and give this place a try. Otherwise, I'd stay away. I'd give this place negative 5 stars if I could. I actually left the restaurant hungry...