I am revising my score up to 2 stars because The Vig management did send me a message which I was very impressed with. They took responsibility and apologized for each point that I had mentioned and shared specific steps they have taken to prevent something similar happening. He said they have moved the 'add chicken' button to a separate place from the 'side of chicken' button. They reviewed my pictures with their team of cooks and were looking at the dressing that they make for this salad.
He also offered to treat me for a second visit to give them a chance to redeem themselves. I didn't feel comfortable accepting the free meal, because that is not why I yelp, but I will however, go back sometime and give them a second chance and I will update my review again at that time. Everyone has bad days, but how you respond to failure says a lot. If I were giving stars for the response, it would be 5 stars and with that kind of leadership, I have no doubt that they will do well.