The rating is for customer service. Their pies get a 3. I've been visiting Mamma Mia's on and off for the last 6+ years. And their service has never been this consistently horrible. Last pie (9/20) was partially burnt, however we didn't realize that until we got home. When I called I was told I could bring the pie back. The owner wants to see his mistakes. If I had been thinking it through, I could have had them deliver one and pick up the burnt one. What I did say was I wasn't going to make the drive again, can they give a credit. They said $10 off another future order.
Back track - On 9/6, which was a Saturday, I ordered & paid for a pie online. When I went to pick it up, they were closed. Liquor store next door was open. And of course no one answered the phone. I disputed the charge with my bank and they asked if I had attempted to call. So I called again the following week (don't recall which day). The person who answered the phone said that the owner was suppose to have credited everyone and I should have received the credit. I hadn't. She also said there was a gas leak. That's a lie as the entire building and area would have been shut down. After some back and forth, I finally got the credit.
Now tonight. Call it insanity - decided to use the $10 credit. Called in and proceeded to go back and forth and put on hold for 15 minutes to be told that the credit had been used. I told them that hadn't been the case...another hold...death hold. Hung up. Keep the $10 - not worth the headache and honestly way too many other choices. I like to give my money to those that appreciate the business.
Sayonara