Let me start by saying that I really do enjoy Nando's chicken.
Having said that, this place is chaotic at best because they make you get a table first and then go up to order. During busy times, there is no rhyme or reason to the queue and the people standing around waiting for their takeout are occupying a place in the same line or multiple lines of people waiting to place or pick up takeout orders, dine in orders, and those waiting for a table. It literally feels like a queue at the airport where everyone stands in the boarding line even though their zone has not yet been called.
This does not make for a pleasant dining experience and in fact makes me want to avoid coming here no matter how much I love Nando's. They really need to do something about this.
We ordered and paid at 6:58pm - that is the time stamp on our receipt. Some of our
food arrived at 7:27pm and we had to ask for the missing parts. Our appetizer was missing and they had to bring it after our mains.
So the food is a 5 and the dining experience is a negative score to arrive at a very generous 1 star rating. This can be easily fixed under the right management as there is plenty of eager young staff who just need some direction to work effectively.