First of all, the food was great. Good portions, good tasting, and the waitress was good also. My complaint comes when I was trying to pay for my ticket. For my brother and I, $30. I got charged $88. I thought it would take a couple minutes to fix, which is fine, but 15 minutes starts to put things behind schedule if you have a full day planned. I didn't want to cause a scene because I didn't want to make any of the elderly couples or the staff uncomfortable. It would've been cool if he would've taken a few bucks off the bill, but I was just given 5 Bear Bucks.
For one thing, Black Bear Diner is a luxury for me, a place where I go if I have extra cash or I wanna show someone an awesome breakfast restaurant. So, I go there once-in-a-while and Bear Bucks are pretty much useless and is gonna get lost almost immediately.
So, after 15 minutes of having several customers giving me that "what did he do?" look, inconveniently making me late to my next appointment (15 freeway minutes is a lot), I leave 5 Bear Bucks richer.
But the problem was resolved. I guess next time I should just say something and maybe they'll have a faster way of dealing with this situation. But I think them offering a discount on the meal would've made me glad to wait. "Sorry Sir, there was a problem. I'd like to offer a discount on your meal while I fix the problem. Thank you." Problem solved and I still leave satisfied. Late, but satisfied.