First off, some pretty good eats here. Tasty pizza and soups.
That said, they really need to get their customer service in gear. The staff always looks stressed and annoyed.
First time I went, no one acknowledged us and after a good 5 minutes without even so much as a "hello" or "one moment please", we decided to leave.
I gave this place one more chance. Despite the fact that it was empty at lunch, we were again coldly received. There's an ever present "how dare you want a table" attitude here.
After waiting a good 15 minutes to even ask us for our order, we had to succumb to the constant banging and slamming from a cook who seemed to let out her aggression with a mallet. Kinda intimidating to say the least.