The sense I got from my experience is this: Don't waste your time unless you're ready and willing to do at least an $80,000 kitchen remodel and that's just for "midrange cabinets" only. My husband and I were ready to go on a remodel and went in the store twice for our quote and kitchen design, which we were told was on the way. However, after continually reaching out to our "salesperson," (Not to be named bc I'm not that callous) after we hadn't heard back week after week of reaching out to him, we were basically told it was "renovation season" and that fortunate for them they were able to "pick and choose" whose remodels they wanted to do. (No joke, that was said) I am pretty sure since we said we weren't looking for a drastic overhaul as our boxes need not be changed and just want the faces changed that we were not selected. The salesperson/designer wanted to also talk about removing soffits that architecturally didn't make sense with respect to the rest of the house or even room for that matter, so I'm guessing these were the "feeler" questions or interview for how much of a dummy we were and how much we were willing to overspend since we also were first asked what area of town we live, which we always dread admitting Paradise Valley. Would have been nice to know before wasting a few weeks of our time just trying to get a quote and kitchen design for which we agreed to pay. You know, I'm all about freedom we have here in the U.S.A. and if you want to dick me around several weeks acting like you're the best quality and worth the wait, that's your prerogative but at least give me the respect and courtesy from the beginning to set the expectation you may or may not even get an answer back to me with a quote after spending so much time discussing and viewing my kitchen. It's just common courtesy. Oh, also reading through the comments I laughed because I was also told not to take pictures. Only place that cared about pictures as well. It's just hilarious. It reminds me of that bourgeosie tactic of be so snobby and rude that your customers will want to prove they're able to afford whatever you're selling that Abercrombie & Fitch Co. are known for aside from their news reports of their various discrimination cases. I know that's off topic but it's just too hilarious. Well anyway, I never want your business trust me and when I show off my beautifully renovated new kitchen, (all new Quartz countertops, new top of the line appliances, marble backsplash, banquette, new larger and modernized island, new can lighting, under cabinet lighting and all new cabinet faces-all for around the 30k range, and according to our salesperson just a decent quality cabinet of 80 linear feet would be around $80k, makes you wonder just how much others are overpaying), I'm sure all our friends will also get a kick out of our experience too. Audacious. However, the real moral of the story is, just be honest and decent and don't waste the most precious resource in life: my time. I really wish sales rep would have just said, hey, you know what, we just don't take on projects between 30-40k, we only want to work on jobs worth $80k and up. Instead of I'll get back to you, repeat, repeat, repeat. It really is so rude.
Post response:
Thank you,
I added stars just because the owner's sincere response & apology & the fact that since I didn't actually get to experience their service Its not really right to lower someone score just bc one sales rep was rude. I'm sure if I had rock star type of money to blow I'd of liked to spend it here if my sales rep hadn't been so sassy, but alas two kids under 2 wouldn't be kind to a dream world uber top of the line remodel.