Thought we had already decided who would be replacing our HVAC system when a friend urged me to get a quote from BB. They've been in business here 40 years.
Salesperson, Randy, was unpretentious, prepared and answered every question. He printed 3 detailed, complete quotes on the spot, pointing out the differences and benefits of each. He explained the Trane equipment, service agreements, warranties and what to expect.
It became clear that BB was the company we would choose. Paid more than another quote, but got better system for our home. In addition, contractor inspection failure rate (for county inspections) was the lowest of all companies we contacted. Basically, they do it right the first time.
Four stars only because their scheduled hours weren't as convenient for us.