Came here for the first time on a sunny but cold Saturday at 1pm in February with a couple of friends. Tough time to get parking so I walked through the mall only to find that you do need to be outside to get into the restaurant. No access from the mall. No biggie...just good to know for a first timer.
Staff was friendly and we were seated promptly. One of the friends dining with me had been to Joey's several times and I consider her to be an excellent judge of good quality food. She swears by the Baja fish tacos and decided to go for this ($14.50) while she also recommended the mushroom cheddar burger ($18) that my other friend enjoyed.
I decided to go for the 500 salad with dressing on the side. Organic quinoa, barley, raw veggies, watermelon radish, almonds, mint, parsley, avocado for $14. You could also add chicken for $3. They claim it is 500 calories (hence the name!) I enjoyed it very much and even packed up some to take home as it was quite filling. The presentation was quite pretty with the watermelon radish.
Note: Bathrooms are upstairs but you could also take an elevator.
It seems there are mixed reviews of this restaurant but my experience was a pleasant one. Food and service were great. I would come back.
Enjoy!