They have screwed up an order (in minor ways) from time to time BUT have always fixed it and apologized as well. The food is always so good, the location is great, the staff is great and you get your food in such a speedy manor. There is a guy manager there with a shaved head......i just have to point it out that the guy is the most hands on manager i have ever seen in my life and especially for a panera. The guy is always super upbeat, he interacts with customers, he makes awesome reccomendations, always fixes mistakes with a smile on his face. Ive seen this guy tackle the kitchen/drinks and counter when they are understaffed. What manager does all that ? Seriously that guy honestly makes that place for me. I go out of my way to go there.