Used this mover for a move from an two-bedroom apartment in North Scottsdale to a new (larger) two-bedroom apartment in Uptown Phoenix. Everything went smoothly. Here's the details...
I had "staged" my place in Scottsdale with furniture moved away from the walls and drawers emptied, paintings/mirrors/wall art was all placed in one specific area, and all of my boxes were packed, labeled, and well-sealed. I was trying to keep the movers for as short a period of time as possible, trying to save myself a little MONEY!
Movers appeared as scheduled, on time, and ready to work, I poured them a mug of coffee and spoke to them about what was there, what items were fragile, and where my new place was located and the easiest route to get there. They asked if I would like to check items off the manifest when we got to the new place, which I was happy to do. After 5 minutes of coffee break, they were in 5th gear hauling my belongings out and into a larger trailer. When we arrived at the new apartment (which was on the second floor) they humped all of my crap quickly upstairs and into the new place - they even worked with me when I found the triple dresser in the bedroom didn't fit along the wall where I had originally planned for it to reside. Nothing was broken, nothing was missing, very polite and hard-working guys, and fair/reasonably priced. I think that I tipped the guys well for their hard work. Yes, folks - you can/should TIP the movers. Some people don't - I think they're providing a service and if they do a great job, tipping is in order! Really pleased with their services.