This deserves a followup!!! Our AC went out - about a month after our semi-annual check (which you're crazy if you don't have done). I called the AC number and Nick was here the same day, Fixed the major problem in 30 minutes and gave me full credit for their check up they'd done the previous month. Plus a discount on their service. That's why I would NEVER deal with a major chain. Give me a local service company every time. And in the Heating/AC business, I'll always choose the AC Team.