Sadly in the year and a half since I first wrote my review things have changed a bit at Cafe, and not for the best. More and more my coworkers and I are experiencing regular problems with this place, that is when we're brave enough to risk ordering from Cafe now.
Firstly, there's the problems with the orders. It honestly doesn't seem to matter if we order right off the menu or if we ask for a small change to our order - something basic will always be missing (like lettuce) or done incorrectly when the food arrives.
Then there's the fact that the order time really has slowed down, a lot - once we placed an order and nothing arrived for two hours. Sorry, but unless it's a major holiday that kind of wait for a sandwich is just too long. Most recently, it took an hour for our food to even get out the door (we know this because we called exactly an hour after ordering, and they said it was leaving then). Why couldn't they have warned us about this wait in advance? This is standard practice for other companies that deliver, is it not?
The final downgrade in service at Cafe are the problems with their phone and staff. I've been accidentally hung up on multiple times at this point; I've also heard people debating in the background about who needs to take our order when we're asked to hold, please. From the snippets of conversation we can hear, things definitely aren't running as smoothly at Cafe as they used to be. Of course this is just when I can dial through - it's not uncommon to try to dial in and be told that the call can't be connected for some reason.
All of this adds up to a more and more disappointing Cafe delivery experience. At this point the quality of the food can't make up for the problems - it's honestly hardly even worth the hassle to order from them anymore. I keep hoping they'll bounce back to what they used to be, but we're clearly not there yet.