It only takes one bad visit to give somebody a bad impression. Well, this location did just that on Saturday, January 27, 2018. My child and I visited around 1:00 P.M. The place was not busy and sparsely filled. We were quickly seated. For the next ELEVEN minutes, we watched one waiter go to the patio area FIVE times. We watched a waitress go in the school bus at least THREE times. All of this happened in the ELEVEN minutes we sat there without a single hello or drink order taken. We got up and left. As I passed the guy who sat us, I told him that it would have been nice to even be acknowledged in over ELEVEN minutes.
So, we went to the Ballantyne location. We were quickly seated and out waiter came by in less than one minute. According to the Ballantyne manager, upon hearing about our Selwyn location visit, they (same owner of all three Charlotte locations) have a target of 30 seconds to greet a customer. Well, Selwyn location, epic fail on meeting that goal.