I "checked in online" before I arrived as I am always hounded to do by the staff. Once I arrived they told me my check in didn't go through and I was not on the list. So I went from having a 1minute wait when I checked in to having a 1hour wait in person and being at the back of the line. Their phone number/automated system is glitchy and doesn't work. They haven't been able to print receipts for months which isn't a hard tech problem to fix, somewhat of a sketchy business practice in my opinion. Seriously tired of the little issues here, not to mention I've received several bad haircuts and poor attitudes from some of the staff which I have let slide. I would ask some of them to do something to my hair and they argue with me in a very rude way instead of finding a solution. My haircut is really easy to get done and half the time it doesn't even pass the "does it look good?" test, but they're on to the next customer as fast as possible. Stephanie is the only reason I come here, because she is friendly and even that is barely enough for me to come back after the other problems.