I decided to give these guys another shot at my business since my usual dealership changed ownership (Fletcher Jones). My experience this time was good. Was greeted within a few minutes of arriving for my appt. My service advisor(Emilio) was friendly and respectful. Service only took 45mins for a full synthetic oil change and tire rotation on my Tundra on a busy morning. I am glad they have improved their customer service. Their coffee machine is a big thumbs up!!