Ask for Mark for tow hitch installs! He was very courteous, knowledgeable and helpful. Knew a lot about the special needs for the Nissan Murano. Dropped off for the installation and they called when it was completed. Mark even made sure he meet with me to explain everything before I left. I would definitely recommend. Only reason I would not give 5 stars was because when I was in the store it took them awhile to acknowledged that I was standing there waiting. But Mark was awesome.