Friendly and clean but this is the most expensive haircut I have ever paid for and it wasn't even for me. It was for my daughter who is only 11 years old. It was a simple cut with a few layers and I was charged $70. I've never even paid that much for my own hair with highlights. Very unprofessional to not have the prices posted, but I assumed which I shouldn't have and I was blindsided by $70. She also tried to up-sell some products that I didn't want so maybe she charged me extra because I didn't want the product. Insane! Still shocked.