My 70 year old father went in here last night and ordered a plain meatball sandwich. He explained that he couldn't handle a lot of extra stuff and was a "plain guy". He also shared that he would be sharing the meatballs with his dog and didn't even want cheese on it and asked for very light sauce. Long story short and $9 later. His sandwich was smothered in onions etc.... he went back and asked for them to correct it and the owner was very rude and told my dad "I heard what you ordered" refused to fix it, took the sandwich back and basically kicked my dad out of his store. This is Uncalled for! Horrible customer service. I'm angry that my dad was treated this way. Shame on you Italia cafe! My dad always raised us to spend our money with the small business owner but I hope this business closes down! Unreal!