The dealership is clean and what you would expect from a large dealership, but the sales experience leaves something to be desired. They lowball trade in offers and don't even come close to Kelly blue book. I tried to trade in a 2014 Toyota 4runner limited with only 11,000 miles on it. That kbb says a fair trade in range was 35,500-37,500. Bill Luke would only offer 30,000 and then gave me a big speech about them having to take the risk blah blah. I made a full price offer on a 2014 dodge ram 2500 but they still wouldn't work on the trade in to at least make it close to fair. Your loss Bill Luke. I shall buy somewhere else.
I even did the trade-in evaluator on the Bill Luke website before I came down there, and it said my trade should be worth 35,369-36,748. Maybe you shouldn't have a trade in evaluator if you don't even try to come CLOSE to what it says.
Edit and response to business - No, your appraisers low-balled me. It was a mint condition 4runner without a scratch on it.