Let me preface this by saying I only came here because I was given a gift card. After reading the reviews I was less than excited, but hell, it was going to be free!
Got to the restaurant around 4:45 for an early dinner. Walked in, there were about 5 parties sitting in a very full waiting room. No employee visible, the hostess stand deserted. The only employee I could see in the entire restaurant was the bartender!
After waiting for about 5, a girl came up, and asked how many in our party. I responded "two of us, but is there a wait??" She responds, "yes at least 10-15 minutes".
At this point I look around the restaurant, way more empty tables then full. Like David K stated, I understand the shifts and seating requirements in a restaurant, but customer service and perception is always #1.
Needless to say, I walked out before we were seated, fearing what could come of this experience. From the other reviews it seems I didn't miss anything. Seems it all boils down to poor management. It is not the employees fault if the manager has no clue how to run a business.