I'm a little confused by Lauren M's review, frankly, and sounds like a review of a hardware store written by someone who doesn't actually shop in hardware stores.
Having been to many of the Home Hardware stores in the city, this is one of my favourite, so I considered it a bonus when I moved into the neighbourhood.
As far as Home Hardware stores go, this is actually a decent size in comparison to the other in-town shops, and bright, so I don't know where Lauren gets the idea of "dingy". The thing I like about it is that it's NOT a Home Depot. They've got a good selection of tools, hardware, fasteners, paints, plumbing essentials, housewares, etc. In short, everything you'd need to run down and grab from your neighbourhood hardware store.
I was doing home renovations a couple years ago, and was back and forth from Wiener's more than a dozen times, and they always had what I needed short of having to get lumber from the building centre up on Dupont. More importantly, the staff there have always been very helpful and supportive and willing to give you suggestions and ideas for your projects if you're having trouble.
We're very lucky to have them! There aren't enough good hardware stores like this around!