I've been there 3 times and never have been assisted once. Everything is free for all testing so you don't know who's touched it before you. They only do exchanges if you've never used the make up. Well, I'm not about to try something on my face that who knows what touched it before me. Every thing I've purchased there has been awful. Colors don't go on as they look. The make up doesn't have good coverage. I guess that's what u get for cheap make up. Never again.