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2014-08-19T00:00:00

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8

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This company doesn't keep its word. Until this morning, Cruise America (also known as CruiseCanada) had a promotion for free one-way rentals from Vancouver to Toronto. The customer service rep in charge of the promotion left me a voicemail message yesterday afternoon: "The RV is held for you overnight, I'm leaving in 20 minutes but you can pay the $300 reservation fee tomorrow." Fine. I called her this morning, credit card in hand. Sorry, the deal is no longer available. You didn't pay, so no RV for you. But you promised to hold it! Yes, but "hold" doesn't mean anything. I asked to speak to her boss. She refused, then insisted that she doesn't have a boss. I hung up and called back, asking to speak to a manager. The CSR who answered insisted that she didn't know the office manager's name. Good luck if you rent from this company.

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