I ate here at around 9 PM on Friday, June 3. The last time I ate at this Fran's location was probably five years ago but I remembered it fondly. The first thing I noticed when I walked in was that there has been no upkeep or maintenance. Every surface is grimy and the seat covers are torn and dirty. I had a burger and my friend had a chicken and avocado sandwich. Service was fine at first - we were seated quickly, but the place wasn't busy so no kudos deserved for that. Our orders were brought out less than five minutes after we ordered. The food was obviously not fresh. The burger was cold and had an off flavor and taste. The bread on my friend's sandwich was starting to dry at the corners. The fries were stale.
I was so hungry that it only occurred to me how bad the food was after I was already halfway through. It seems that the staff are well aware of the garbage being served; we sat there for a half hour after we were done and were roundly ignored. On the 10th try, we finally managed to flag down our server to ask for the bill. He didn't ask how our meal was; like I said, I'm sure they know they're serving stale garbage.