So here's the deal - this is not a fluffy designer shop like you'll find at luxury brand dealership. No marble floors, no customer lounge with a Star**ck's built in. Just good ol' fashioned service.
These guys do what you ask them to - from a simple fix to get you by to alignments (yes they are certified for that) or even a complete engine overhaul. If it's broken and needs to be fixed - they tell you. If it's getting old and should be replaced, they tell you. If you're a hobby mechanic and want to do half the work yourself, they're OK with that. These are not "parts changers" with a computer system telling them what to charge or how long a job is supposed to take.
If you want to be changed hundreds of dollars to replace an entire assembly go to the dealership, if you'd rather pay for the $5 part that's broken and some labor come see these guys.