Great manager named Destini. She always helps me with any questions about tanning as well as she is always on top of the special freebies they throw my way for being a monthly member. I just tried the double dip today (tan in the bed first then spray tan afterwards)! She walked me through the whole thing. Since their emails always go to my spam folder I don't normally see them but the buy 1 lotion get the 2nd half off email had expired by the time I saw it they still honored it as well as an upgrade. Amazing company will continue to stay on the automatic monthly no contract option! :) PS the double dip looks awesome!