We had made reservations for 8pm on a Saturday night for a girls' night. We got there at 8, and waited until 8:45 when we were finally seated. The hostess was cold and offered a simple "sorry" for our ridiculous wait. We weren't offered any sort of compensation (i.e. comp'd drinks or free dessert), which was pretty poor customer service.
The place is decently decorated; it's made to look nice and grand, but I feel that the style they're going for isn't carried throughout their menu and staff style. The staff look like they work at Best Buy with their khakis with an apron.
Our waiter was pretty nice though, which helped a little after our wait. We ordered libations and then our meals. I ordered the Spicy Thai Beef Tenderloin Salad, and asked for my met medium rare. When it came out, what I thought would be small strips of steak, turned out to be two skewers with ginormous chunks of beef. I was disappointed because although the beef was well seasoned, it came out rare (i.e. seared on each side and slid onto the skewer), and the meat was tough. The flavouring in the salad was decent, but quite frankly it's nothing to write home about.
I was hoping dessert would be better because they are known for their cheesecake. That being said, I shared the brownie with ice cream with one of my girlfriends (it had been tempting us while we were waiting to be seated). One of the biggest underwhelm-ments (I know, that's not a word). The brownie was more walnut than chocolate, and the flavouring was off.
All in all, I wasn't terribly impressed. I wouldn't recommend it to the next person.
And if you do decide to go, don't bother with reservations; they sure aren't respected!