I am writing this review from my wife's account. My family has stayed at this resort for 4 generations. I had fond memories of this place as a child, and brought my wife and son here in hopes they'd have fond memories as well. What a disappointment. The hotel is poorly staffed, and at every turn there was bad service. We sat at the Red bar and grill and ate our entire buffet without a single waiter asking for our drink order or checking on us. We had to search for someone in order to pay. The main restaurant didn't even open before dinner. A room service tray stayed outside our room for 2 days. But the worst...the absolute worst part was the fact that they made a booking mistake and put me, my heavily pregnant wife and 2 year old out on the street at peak rush hour traffic to try to find a new place to stay. We extended our stay for 2 days due to car trouble, but the front desk screwed up and only booked one. On the second day we get a phone call saying we have been locked out due to "late check out" and the hotel is fully booked. On a Tuesday in late February. We were shocked and in disbelief. We actually believe this was a lie and the staff deliberately decided to be "booked" when we got upset at the lockout and booking error. The place just isn't that crowded. We had been there for 4 days. I have many other small complaints about our stay but I've said enough. Please do yourself a favor and stay elsewhere. No one cares about you here!