Purchased two reclining chairs from Furniture Creations on Amazon. Received chairs to find one broken and the other so stiff you could not recline in it and finally when you did....it would not stay reclined. The return policy states 30 days for returns, so I PROMPTLY contacted the store to return the items. I spoke with a female who stated I needed to email them at sales@furniturecreations.com and send photos of the defect. I did just that.....in fact I sent them 4 emails within 8 days with no response, contacted them by phone 5 times and 2 times via Amazon. I finally received authorization to return the items to their store in Arizona at MY COST which was $160! Are you kidding me? The chairs cost $501...the least they could have done was authorize me to use their shipper at their cost! What a joke! I have been completely lied to, mislead and ripped off! Then they stated they didn't want me to ship the damaged item and to wait to hear from the manufacturer. NO WAY....we were not sitting on almost 30 days and thus would not be able to return the cheezy chairs for anything! We live on disability and feel fully taken advantage of. To ship back at their cost would have been a great help! Needless to say, I DID ship both chairs to ensure I sent them within the 30 day requirement. I DO NOT, WILL NOT and surely will never recommend Furniture Creations nor their products! Don't waste your time! Go to someone reputable!