Went for the first time today - ordered online for pickup at 1pm. Got there around 12:50, waited 10 minutes at the take out register before someone even showed up. Got my order and left. Turns out my Inca wrap is cold, I got plantains instead of sweet potato fries and got 2 sauces I didn't order (ordered hot and the green sauce) and both sauce cups weren't even half full. Not sure I'll go back and definitely won't be visiting during lunch rush. Only positive is the sauce I got is actually good but I miss the green sauce. I can imagine the wrap is really good if its warm.
Edit: raising to 5 stars because I replied to my confirmation email about the mix up and they called immediately to resolve it. Lunch rush happens - might just stick with dinner next time.