I came in for a "follow-up" today to speak to the doctor about why I wasn't pleased with my injections. Admittedly, I was in a pissy mood and had my guard up - how many doctors do you know that respond well to complaints?
She only made me wait a few minutes before seeing me (with no appointment). I told her my issues and she just listened and let me b!tch for a couple of minutes before saying anything. Then, instead of blowing me off or giving me the defensive response I was expecting, Dr. O'Connor totally validated my feelings, showed an understanding of why I was upset, and gave me a logical explanation why things may not have turned out how I expected. She went on to reassure me that she would make sure I was happy with my results, and explained what she would do differently to achieve that. I was a little speechless at that point.
In about 2 minutes, I went from being obviously peeved to feeling a little embarrassed that I gave this woman a hard time! She gave me the needle again with a slight adjustment and bing-bang I was outta there. After just a couple of hours I saw a significant improvement and I am now a completely happy camper.
My review likely would've been a 4-star if everything had just gone normally at the first visit and I'd gotten the results I expected. But, it took a problem for me to see that Dr. O'Connor is really exceptional at what she does and how she treats her patients. I wouldn't hesitate to recommend her to my family and friends.