It was a very busy day at the airport this morning. Line at check in was very long that I decided to not check my luggage in.
Lady (I think her name was Emma or Emily) at Gate 17 around 11am was very professional. She stayed calm despite the line that was getting long in front of her and her phones ringing off the hook.) She handled my request to change my flight to an earlier one since my original flight has been delayed 1 hour. Kudos to her!