Really disappointed in my recent visit. I called around 4:00 pm on a Saturday to order the cheese steak sandwich. I was told it would take about 15 minutes. I arrived around 4:20 pm and was told to take a seat at the bar while I waited for the sandwich. By 5:00 pm, my order still wasn't ready and the employees were gossiping in the corner while I waited. I was on a time crunch, so I had to leave empty-handed and hungry. Extremely disappointed, as this is not the experience we typically have with Primanti's. Considering there are two other locations in a reasonable distance from my house, I won't chance it by coming to this location again.