I'm so sad to have to write such a horrible review. But the office manager Kendall is the rudest most inappropriate nasty person I've ever had to deal with esp at a pediatric dr. If you are going to have a job where you work with children and their parents you should have a good attitude and good customer service. I'm not an exaggerative person, but this was the rudest I've ever been treated in my life and in front of my poor sweet little girl who was strapped down to a table partially sedated. What an inappropriate time for a billing person to come in and start nastily asking about billing! I already did everything I needed to as far as signing paperwork or paying but she heard that I was upset about the bill consistently being higher than what I'm told it will be. That's ridiculous. I shouldn't have to be told I have to pay one amount out of pocket and then each time I come they happen to be wrong and I get billed more! It's just completely unacceptable for them to be so inaccurate with billing even when no changes are made to the work. Regardless of that I asked her to leave the room several times and instead of leaving she started getting so defensive, calling me a liar, telling me I'm a horrible mother for not bringing my daughter in sooner to finish work. Telling me I better sit down and can't be next to my daughter during procedure. I mean this was a nasty vengeful human being. And over what I don't even know. What I do know is that the dr a amazing, the women in back are amazing. But this woman being the office manager ruins the entire experience and the dr should be ashamed of her behavior and having staff like that treating his customers like that. Just terrible. Point is if you want to deal with an issue with a patient...don't you dare come in room where my daughter is already knocked out and attached to machines and I'm emotionally dealing with my daughters welling being, and start talking to me and getting aggressive and nasty and agitating me at that time and place. You just can't be so unprofessional when you are an office manager. She should have known better. And honestly if it was the first time she was nasty....but it wasn't. And not just to me. Other patients I've spoken with all agree the dr is great and other staff is great but that office manager has got to go. Any person who's just a decent kind human being would be better qualified.