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Agghhhh! It's so frustrating when one person ruins an entire experience but here goes: I've been to Sushi Crystal 3 times now and had I written my review the first two times, I would have rated it 5 stars. However, after my last visit, I've had to knock down several stars. Here's the story: First visit: Early November. Excellent service and amazing food. Zero complaints Second Visit: Early December. Same as before. Decided that this would be my new go-to AYCE sushi place Third visit: This past weekend. I went with 4 other people and we placed our order shortly after being seated. It was a Saturday night and the service was very slow despite the restaurant not being at capacity. We realized after the first hour that they did not bring out all our food but had come out to ask us if we were ready to leave. At this point, we mentioned the missing items, and our unhappy server said that he would look into it. No food came. So, we did what any normal person would do and placed a second order. Our server reacted to this with a pretty bad attitude and was shaking his head. We couldn't figure out the problem but assumed that he thought we were ordering too much food (our first order was barely anything past normal size-wise). From here on onwards the service to our table in particular slowed down immensely. Our server also asked us at least once more if we were ready to pay and was displeased when we said no. Also, after placing this order, the server didn't reset our tablets (you order your food off a tablet btw! Super cool) so we could place another order which confirmed our suspicions that he didn't want to bring out any more food. We had to ask different servers and even the manager to unlock the tablet so that we could place orders for ice cream twice. All in all, despite the food being amazing, we were not able to enjoy our time at Sushi Crystal due to the bad attitude of our server. I'm really not 100% sure what the problem was till now because if I think back, we truly didn't order that much... Anyhow, with all this being said, I don't want to say that I won't be back because the food is very good. I'd like to think of this as an isolated incident and will try to return once more hoping for the excellent service I had twice before. But for now, 3 stars Sushi Crystal! :(
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