The first time that I had a pedicure here, the woman smoothed the heels with the "grater" which did a fine job. However, apparently it is no longer allowed by State regulations. The next time that I went in, a chemical was smeared on the bottom of feet. Since communication was nearly nil between me and the Vietnamese man doing the pedicure, I was unaware that he had just applied a harsh chemical for smoothing the heels. I am extremely cautious about what that I put in and on my body. In fact, I even bring my own cream to the salon, never using the cheap creams full of unpronounceable and unhealthy ingredients.
He placed my right foot in the water. I moved my foot and the water splashed onto my leg above the ankle. Immediately it began to burn! I grabbed a towel and wiped my leg. That's when I asked and understood that he had applied a chemical to my feet that is so harsh that it eats away the calloused skin on the heel.
I told him that the chemical had gotten onto my skin and that it was still burning even though I had wiped it. He repeatedly DENIED my experience. He insisted that it wasn't from the chemical, that I had hurt myself before I came in. I showed him the red mark and told him that it had just happened a moment before. He then told me, as if he were practicing some Ho Chi Minh Thought control, "You hurt yourself this morning in the shower with a razor." OH MY GOSH! I sat there in pain until the pedicure was finished, went home and applied ointment to the area, which took days to heal.
Later I called to speak to the owner. He never apologized, nor did he make any offer to ameliorate my bad experience.