I was contacted by a manager and they apologized for the poor service I received. They offered me a credit and I used it to order food online and pick it up. I had the same experience as before, the food was delicious and the service was a mess. The order was placed online two hours before I wanted to pick it up and I even called to confirm it. I arrived a couple of minutes late and then had to wait in line so by the time I got to the counter it was 15 minutes after my pick up time. I was told that they were not done making our food and we had to wait for 10 more minutes. Meanwhile, the people behind the counter looked lost, they kept messing with the floor mats and fiddling with things even though it was the middle of the lunch rush. Once we finally got our food they just gave it to me and sad thank you. I had to remind them that we still had to pay and they had us wait in line to pay. Our food was somewhat soggy by the time we got back to the office but it was very tasty. We had the shrimp and ahi cucumber boats and a burger they were all delicious The frickles are amazing!!