I eat at Schlotskys a couple time a month and I enjoy it. However, tonight was a very different story. I waited 20 minutes for 3 sandwiches only to get them and find out the order wasn't correct. I received a sandwich I didn't order, didn't get the one I did order and one of the sandwiches was so poorly wrapped that it fell apart in the bsg. I asked to see a manager and that was a worse mistake than waiting 20 minutes for the wrong sandwich. He was rude and to be fair I was rude right back. I asked for a refund and he threw the bag on the counter and told me I could have the food or a refund but he wasn't going to do both because I was being rude. Well things went downhill from there. I asked for the name and number of GM buy just got attitude from the manager. Needless to say, it is sad that such a good sandwich is being made by such incompetent employees. Very bad experience. Polly C.