My first impression of the Village Spa was A-Ok. It looked pretty average and nice to me. I went for a waxing and the receptionist boasted that their waxing lady could do a full-leg and bikini in 30 minutes. I was dubious (I've never gotten out of a place in under 45 minutes when getting a full wax done), but willing to try.
The waxing lady was, indeed, speedy. She was, in fact, one of the most expert, efficient waxers I've ever come across. We chatted the whole time and she even did some areas that I didn't ask for (without asking). I figured she was just very thorough and appreciated it. I thought she was fabulous.
But when I went to pay, it turns out that even though I had no say in the matter, she had added on the extra areas to my cost. I ended up paying about $30 more for the wax than advertised. That's just bad practice and made me feel taken advantage of. After all, it's hard to have much of a say when you're on the waxing table and all of a sudden you feel wax going places you didn't expect.
So...5 stars for the skill but 1 star for the bad business. I guess that leaves The Village Spa with 3.