My windshield has had a few chips for a while (one of the joys of living in AZ) but they weren't in my line of vision so I just left them. Then about a week ago I finally got one that turned into a big crack that basically went across the entire bottom of my windshield. I decided I probably shouldn't just let it sit there so I made an appointment with Safelite.
When I arrived I was a little worried at first that I was at the wrong place because while it said "Safelite" on the front it looked like an office building. I walked in and was greeted right away and the receptionist even knew my name since apparently I was the only one scheduled at that time. She had me take a seat while she let someone know I was there. The technician came out and explained the process and told me it would be about an hour to an hour and a half.
To my surprise about 35 minutes later someone let me know it was done, I just had to wait 25 more minutes for the adhesive to set. All in all it was an easy, smooth experience and everyone I dealt with was friendly and had good customer service. I'll definitely be recommending everyone to come here if they need anything done.