Had the worst experience of shopping in DVF store and customer service overall. I am an avid DVF collector and have multiple DVF pieces, wrap dresses, multiple clothing and accessory items and am very familiar with the brand.
The pair of pants I bought here ripped after a couple of wears. I live in Manhattan, so they wouldn't let me exchange the item in the NYC store and the hassle of dealing and returning the item to Nevada was painful. The sales representative assured me she had the correct pair of pants in stock and would do an even exchange.
When I finally got my exchange back in January ( pants were purchased in October), I discovered they sent me a wrong pair of pants ! Then the girl I was dealing with was on vacation, then she called in sick, so 3 additional days went by where nothing was done.
Worst part was that this whole experience felt like pulling teeth. I had to constantly reach out to them and contact them on my own - hello, you guys are the ones who screwed up, shouldn't you be the ones trying to remedy the situation ?
This experience turned me off so much I will never shop with the brand again. At nearly 300$/ pair of pants, the customer service should be pristine, not suck this much.